blog.emojot.comEmojot Blog - Customer-Centric Digital Transformation

Platform No results Emotion Sensors™ Case Studies White Papers Press Releases Blogs Website Contact Emotion Sensors™ Case Studies White Papers Press Releases Blogs Website Contact Search Menu ORM The Honest Truth About Online Reviews: Why They Make or Break Your Business In today’s digital age, customer reviews are the new word-of-mouth.… Employee Engagement Keeping Your Finger on the Pulse: Annual Employee Surveys and How Emojot Can Help In today’s competitive business landscape, retaining a happy and productive… Blogs Effortlessly Efficient Hiring: How Emojot ATS Streamlines Your Recruitment Process In today’s competitive job market, finding the perfect candidate can… 360 Feedback Management , Blogs 360-Degree Performance Management: A Comprehensive Approach to Employee Development Traditional performance management methods often fail to provide a well-rounded… Press Releases Emojot Partners with the Integrated Logistics Cluster of Advantis Group to Enhance its Employee and Customer Happiness Measurement Colombo, Sri Lanka (March 05th, 2024) – Emojot, a global… Press Releases Emojot Earns Coveted Best Functionality & Features” Badge from GetApp, Highlighting Powerful Experience Management Suite FOR IMMEDIATE RELEASE Colombo, Sri Lanka (March 05, 2024) –… Press Releases Emojot Earns Coveted 2023 Ease of Use Badge from Capterra, Cements Position as AI-Powered Experience Management Leader Emojot, the pioneering platform in AI-driven, customer-centric experience management, has been awarded the prestigious 2023 Ease of Use badge from Capterra, a leading software review platform. This recognition caps off a remarkable year for Emojot, solidifying its position as a game-changer in the customer and employee experience landscape. Press Releases Emojot Secures Coveted ISO/IEC 27001:2022 Certification, Elevating Customer Data Security to New Heights Emojot, a leader in AI-powered customer experience (CX) solutions, today announced its achievement of ISO/IEC 27001:2022 certification, the internationally recognized standard for information security management systems (ISMS). This prestigious certification underscores Emojot’s unwavering commitment to safeguarding customer data and ensuring the highest levels of information security Press Releases Emojot Clinches Gold, Silver, and”Overall Best” at the 2023 NBQSA National ICT Awards Emojot, a trailblazing technology company specializing in AI-driven SaaS solutions for Customer Centricity is proud to announce its achievements at the National Best Quality ICT Awards (NBQSA) 2023. The company secured both the Gold and Silver awards for its Online Reputation Management (ORM) and Social Listening & Tracking (SLT) solutions. Blogs Emojot Shines: Receives the Prestigious Capterra 2023 Best Value” Badge In today’s fast-paced digital world, businesses are in a constant search for platforms that offer both excellence and value. Leading the charge in customer-centric digital transformation is Emojot, which has recently been crowned with the esteemed Best Value” Badge for 2023 by Capterra, one of the most recognized software and service review platforms in the industry. White Papers How Emojot’s AI-Driven Online Reputation Management Can Boost Your Hospitality Business Emojot’s award-winning ORM tool helps hospitality businesses monitor, manage, and improve their online reputation across multiple review platforms, such as TripAdvisor, Booking.com, Google, and more. Emojot leverages artificial intelligence to provide robust capabilities for monitoring online reviews and generating AI-powered response suggestions, keeping businesses at the forefront of their brand narrative. White Papers Strategies for Managing Negative Reviews: Emojot’s ORM Solutions In the age of online commerce, negative reviews can spell the difference between growth and stagnation. Addressing this pressing issue, Emojot offers state-of-the-art Online Reputation Management (ORM) solutions. This white paper delves into the challenges presented by negative feedback and presents Emojot’s innovative strategies for effective management. Digital Transformation , White Papers Redefining Social Listening in the Age of AI: An Introduction to Emojot’s SLT In an age where digital conversations shape consumer perceptions, the tools used to monitor and interpret these conversations play a pivotal role. As social listening has matured, the intersection of this domain with Artificial Intelligence promises unprecedented insights. This paper introduces Emojot’s SLT, a cutting-edge tool that represents the next generation of social listening. Blogs , ORM Harnessing AI to Manage Your Online Reputation In today’s digital era, a brand’s online reputation is pivotal to its success. Negative reviews can significantly influence consumer trust, making online reputation management tools indispensable. Emojot’s ORM tool stands out, utilizing the robust capabilities of artificial intelligence (AI) to safeguard and enhance a brand’s digital image. Press Releases Emojot Awarded the Capterra 2023 Best Value” Badge Emojot, a trailblazer in customer-centric digital transformation, is proud to announce that it has been honored with the esteemed "Best Value" Badge for 2023 by Capterra, a leading software and services review platform. Blogs Unlocking the Power of Emotion: The Secret to Customer Experience Excellence Welcome to an exciting exploration of a topic that’s central to our mission here at Emojot. We’re constantly striving to help businesses unlock the transformative potential of customer experience. In this article, we unravel a key factor in customer experience that often goes unnoticed: emotions. White Papers Leveraging Generative AI to Elevate Customer Experience: The Emojot Way The customer experience (CX) realm is continuously evolving, fueled by emerging technologies. Among these technologies, Generative AI has emerged as a potent tool to revolutionize how businesses interact with their customers, significantly improving customer experience. One pioneering player in this field, Emojot, uses Generative AI in its customer experience management solutions to help businesses excel in the ever-competitive market. Blogs Mastering the Art of Measuring Customer Experience In today’s competitive business environment, customer experience (CX) has become a crucial differentiator. The measurement of CX, covering all customer interactions with a business, is essential for enhancing customer satisfaction. Techniques include customer surveys, focus groups, social media monitoring, and customer journey analytics. Innovative tools like Emojot provide real-time analytics and predictive insights across the customer journey, supplementing traditional methods. These technologies help businesses not only measure but also improve CX, fostering a customer-centric culture necessary for success in the modern marketplace. White Papers The Benefits of Using Emojot for Customer Experience Management: Transforming Customer Feedback into Actionable Insights Customer Experience Management (CXM) has become a top priority for businesses striving to retain existing customers and attract new ones in today’s hyper-competitive marketplace. The Emojot CXM platform, powered by its unique Emotion Sensors™ and generative AI capabilities, delivers an innovative approach to capturing, understanding, and acting on customer feedback across the entire customer journey. Blogs Unlocking Growth for SMEs: How Generative AI Can Transform Customer Experience Management Experience Management In the modern business landscape, where competition is fierce and customer expectations continue to soar, small and medium-sized enterprises (SMEs) find themselves in a unique predicament. How can they provide the same level of customer experience as their larger counterparts without the luxury of extensive resources? The answer lies in harnessing the power of Generative Artificial Intelligence (AI). Blogs Leveraging the Emojot...